1. Payment Integrity & Standards
Bariportal Enterprise ("we," "our," "us") operates a secure digital rental marketplace, facilitating booking fees, monthly rent payments, and holding deposits between tenants and landlords in Bangladesh. Protecting your financial transactions is a core operational priority. We utilize advanced tokenization and encryption models to ensure that every transaction is processed in accordance with national banking rules and payment safety standards.
By initiating any payment on our platform, you agree to utilize our integrated billing systems. Bypassing our payment gateways to execute offline transactions directly violates our terms of service, voids the escrow protection scheme, and can result in account suspension.
2. Gateway Tokenization & Security
To maintain payment security, we integrate directly with PCI-DSS compliant payment aggregators and mobile financial services (MFS):
- SSLCommerz: Card payments (Visa, Mastercard, American Express, UnionPay) are routed securely through SSLCommerz gateways using tokenized API calls. We do not store raw card credentials or CVV codes on our servers.
- Mobile Financial Services (bKash, Nagad): Payments made via MFS wallets utilize official API integrations, requiring user confirmation and secure PIN validation through the carrier's gateway, protecting your account from unauthorized charges.
- SSL/TLS Encryption: All checkout pages and session handshakes enforce Transport Layer Security (TLS 1.3) protocols to encrypt payment details in transit.
3. Escrow & Holding Fee Protection
We operate an escrow system to shield property seekers from listing scams and bait-and-switch behavior:
- The tenant's holding deposit is held securely in escrow by Bariportal upon booking approval.
- Funds are not disbursed to the landlord until both parties sign the digital tenancy agreement and key handover is confirmed.
- If the landlord fails to deliver the property or keys on the lease start date, the tenant receives a 100% refund of the deposit.
4. Disputed Payments & Resolutions
If a dispute arises regarding transaction amounts or booking cancellations, our support desk acts as a neutral coordinator:
- Submit a support ticket with transaction references through our Contact Center.
- Approved refunds are returned directly to the original payment channel (MFS wallet, card, or bank account) within 7 to 10 working days.